Privacy Policy

At EchoTrade, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how Barlek Investments PTY Ltd t/a EchoTrade. ("EchoTrade," "we," "us," or "our") collects, uses, discloses, and protects information in connection with our AI-powered symbols previews service ("Service"), delivered via API. By using the Service, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Service.

1. Information We Collect We collect the following types of information:

1.1 Personal Information

• Account Information: When you sign up for a Starter, Pro, or Enterprise plan, we collect your name, email address, billing information (e.g., credit card details), and company name (if applicable).
• Contact Information: If you contact us (e.g., via [email protected]), we collect your name, email, and any details you provide.
• User Preferences: We may collect preview preferences (e.g., narration style, symbols selection) to customize the Service.

1.2 Non-Personal Information

• Usage Data: We collect data on how you interact with the Service, such as API calls, match preview volume, listener counts, and analytics dashboard usage.
• Device Information: We collect device type, IP address, browser type, and operating system to optimize performance and security.
• Cookies and Tracking: We use cookies and similar technologies to track usage, improve functionality, and analyze trends. You can manage cookie preferences via your browser settings.

1.3 User-Provided Content

• Input Data: You may provide content (e.g., text for custom preview) to generate audio. We process this data solely to deliver the Service and do not store it beyond the necessary duration.

2. How We Use Your Information We use your information to:

• Provide and improve the Service, including generating previews, managing subscriptions, and delivering analytics.
• Process payments and communicate about your account (e.g., billing confirmations, plan changes).
• Respond to support inquiries and provide customer service.
• Analyze usage to enhance performance, develop new features, and ensure compliance with plan limits (e.g., 10 matches/day for Starter).
• Ensure security, prevent fraud, and comply with legal obligations.
• Send promotional updates or Service-related notices (e.g., feature updates), with an option to opt out of marketing communications.

3. How We Share Your Information We do not sell your personal information. We may share information as follows:

• Service Providers: With trusted third parties (e.g., payment processors, cloud storage providers like Cloudflare R2, analytics tools) to operate the Service, under strict confidentiality agreements.
• Legal Compliance: To comply with laws, regulations, or legal processes (e.g., subpoenas), or to protect EchoTrade’s rights and safety.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, with notice to you and safeguards for your data.
• Aggregated Data: We may share anonymized, aggregated data (e.g., usage trends) for research or marketing, ensuring no individual identification.

4. Data Security

We implement industry-standard measures to protect your information, including encryption for data in transit and at rest, secure API authentication, and regular security audits. However, no system is completely secure, and we cannot guarantee absolute protection. You are responsible for maintaining the security of your account credentials.

5. Data Retention

• Personal Information: We retain account and billing information for as long as your account is active, plus 7 years for legal and tax purposes, unless you request deletion.
• Usage Data: We retain usage and analytics data for up to 2 years to improve the Service, unless anonymized for longer-term analysis.
• User-Provided Content: Preview inputs are processed temporarily and deleted after audio generation, unless required for ongoing Service delivery (e.g., cached audio per plan limits).

6. Your Rights and Choices Depending on your jurisdiction, you may have rights to:

• Access, correct, or delete your personal information.
• Restrict or object to certain data processing.
• Request data portability.
• Opt out of marketing communications via the unsubscribe link in emails. To exercise these rights, contact [email protected]. We will respond within 30 days, subject to verification and legal exemptions.

7. International Data Transfers

EchoTrade operates from the Australia, and your data may be processed globally via our providers (e.g., Cloudflare). We ensure compliance with applicable data protection laws, including GDPR for EU users and CCPA for California residents, using standard contractual clauses or equivalent safeguards.

8. Third-Party Services

The Service integrates with third parties. These providers have their own privacy policies, and we are not responsible for their practices. Review their policies before using integrated features.

9. Children’s Privacy

The Service is not intended for individuals under 18. We do not knowingly collect personal information from minors. If we learn such data has been collected, we will delete it promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy with 30 days’ notice via email or the Service dashboard. Continued use after the effective date constitutes acceptance of the changes.

11. Contact Us

For questions or concerns, contact: Barlek Investments PTY Ltd t/a EchoTrade. Email: [email protected] Address: 39 Justice Kelly Street, ACT, Australia

Turning Every Match into a Story That Resonates. Thank you for trusting us with your data.